User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you create an account, place bets or play at Betmaze. We respect your privacy and set out what data we handle, why we handle it, and how you can manage your personal information as a player in Canada.
Types of data we collect
We collect information you provide directly, information generated through your use of our services, and information from third parties where necessary to operate your account and meet legal obligations.
Personal data
Personal data includes name, date of birth, address, email address, phone number, government ID or passport copies for verification, and payment details needed to process deposits and withdrawals.
Technical data
Technical data covers IP address, device identifiers, browser and operating system, geolocation data (to confirm eligibility), login details, and usage information such as pages visited and session times. We also collect anonymous performance and error data.
Transactional data
Transactional data includes account activity, deposits and withdrawals, bet and game history, bonus and promotional activity, currency and payment confirmations, and communications with our support team.
How we use your information
We use your information to create and manage your account, verify your identity, process payments, prevent fraud and money laundering, provide customer support, carry out responsible gambling checks, comply with legal and regulatory requirements, and deliver requested services. With your consent we may also send marketing communications and personalised offers; you can opt out at any time.
Data protection practices
We protect your data using industry-standard technical and organisational measures, including encryption of data in transit, access controls, and staff training. Personal data is stored on secure servers and only retained as long as necessary for the purposes described or as required by law. We require our service providers to maintain appropriate safeguards when they process data on our behalf.
Cookies and tracking technologies
We and our partners use cookies and similar technologies for site functionality, performance analytics, fraud prevention and marketing. You can manage cookie preferences through your browser settings or via the cookie controls on our site. Third-party analytics and advertising partners may collect information across sites to provide targeted ads and reports.
Your rights
If you are in Canada you have rights to access your personal information, request correction or deletion, withdraw consent where processing is based on consent, and request restriction of processing or portability where applicable. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been breached.
Access, correction and deletion of data
To request access, correction or deletion, contact our support team at [email protected]. We will verify your identity before responding and may refuse requests where retention is required for legal, regulatory or fraud-prevention reasons. We aim to respond promptly and explain any necessary exceptions.
Information sharing and third parties
We share information with payment processors, identity verification services, game and platform providers, analytics partners and regulators when required. We do not sell your personal information. All third parties that process data for us are contractually bound to protect it and use it only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site and, where appropriate, notified to you by email or account notice. Please review this page periodically to stay informed about how we protect and use your information.