Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. You can reach us through live chat, phone, or email for fast help with deposits, withdrawals, verification, or promotions. We handle enquiries in English and provide practical guidance to resolve issues quickly. For account security or payments, we may ask for ID verification to comply with regulatory requirements. Our team is available to walk you through settings, limits, and responsible gambling tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; response within minutes on chat, email replies within 24 hours) |
| General enquiries | [email protected] (billing, verification and account updates) |
| Affiliate enquiries | [email protected] (partner programme and promotional queries) |
| Phone | +1 416 582 3947 (available for account help and verification support) |
| Working hours | Mon-Fri, 09:00-18:00 ET; live chat 24/7; email replies within 24 hours |
Email Support
For detailed requests, account issues, or to submit documents, please contact us by email at [email protected]. Email is the preferred method for any inquiries that need explanations or attachments. Include a clear subject line, your full name, account ID, and current contact details to help us respond faster and avoid delays. We aim to reply promptly.
Submit your enquiry
Response Time
Our support team aims to respond quickly to all inquiries. Most questions receive a reply within one business day. Simple account or payment queries are usually handled faster, while more complex cases such as verification, in-depth account reviews or payment investigations may take longer depending on their nature. We will keep you updated throughout the process.
Feedback
We value your feedback. Please share any suggestions, ideas or issues you find on the site. We review every message and use it to improve features, promotions and the overall user experience. Your input helps shape updates and fixes, so don’t hesitate to tell us what would make the site better for players in Canada.