Responsible Gambling
At Betmaze we are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We take player safety seriously and provide clear tools and support so you can manage your activity, limits, and time on the site. If you ever need help, we encourage you to reach out and use the resources below.
Player protection principles
We protect players by combining proactive monitoring, account controls, and clear policies. Our approach focuses on preventing harm, verifying age and identity, and promptly responding to requests for help. We respect your privacy and handle all requests with discretion.
Activity-control tools
You can use built-in tools to control how you play. These are available in your account settings and via our support team.
- Deposit limits - Set daily, weekly, or monthly deposit limits to control how much you add to your account.
- Loss limits - Choose limits on net losses over a selected period to help curb chasing losses.
- Wager limits - Restrict bet sizes or the total amount wagered in a session.
- Session timers - Enable reality checks and automatic session reminders.
- Temporary account break - Take a short break from play for 24 hours up to several months.
Deposit limits
Players can set personal deposit limits in their account at any time. Limits can be changed downwards instantly and increases may be subject to a cooling-off period. Setting a limit is an effective step to keep spending within a comfortable range.
Loss limits
Loss limits help prevent rapid bankroll depletion. You can define a cap on net losses over daily, weekly, or monthly periods. If you hit your loss limit, further play is blocked until the limit resets or you adjust it following the required delay.
Time limits and session controls
Use session timers and reality checks to manage time spent playing. You can set automatic reminders, logout prompts, or daily time limits. Short time-outs are available instantly, and longer breaks can be set via account settings or support.
Self-exclusion
If you need to stop gambling, you can self-exclude for a chosen period or permanently. Self-exclusion closes access to your account and blocks future registrations under the same details. Requests can be made in your account settings or by contacting support directly at [email protected].
Signs of problematic behaviour
Watch for red flags such as losing control over time or money spent, frequently increasing deposits to chase losses, borrowing money to play, or neglecting work and family. If you or someone you know shows these signs, please act promptly.
Tips for maintaining control
Practical steps include setting strict deposit and loss limits, using session timers, planning play time and budgets, avoiding gambling when stressed, and taking regular breaks. Share access to your account with a trusted person if you need extra oversight.
Professional help and support organisations
If you need specialist support, consider contacting recognised organisations such as Gambling Therapy, BeGambleAware, GamCare, or the Centre for Addiction and Mental Health (CAMH). Provincial problem gambling helplines and local health services can offer tailored assistance. These services provide confidential advice, counselling, and referral options.